feedback
Your feedback is important
We value your feedback, good or bad, as you can let us know what we’re doing well, or show us areas where we can improve. If you have used our services, or are a volunteer or community member, we value your feedback.
At Hornsby Ku-ring-gai Women’s Shelter and at Women’s Community Shelters we are committed to providing an efficient and effective feedback handling service to clients, their advocates, service providers, volunteers and the community.
Your feedback is welcomed and we are committed to respecting your privacy and the confidentiality of the matter. We will ensure your feedback is acknowledged within seven days. There are multiple ways you can leave feedback.
How do I leave feedback?
Online
You can fill out this online feedback form.
You can email ua.gro.swkh@kcabdeef
You can download and complete this mail feedback form and post it to:
Private and Confidential
Attention: Chair
Hornsby Ku-ring-gai Women’s Shelter Board of Management
PO Box 641
Hornsby NSW 1630
If you would prefer to contact our umbrella organisation Women’s Community Shelters (WCS) directly, you can do so by calling (02) 9539 6859 or emailing ua.gro.sretlehsytinummocsnemow@opw
You can read the WCS Complaint Factsheet here for more information on our complaints procedure.
To lodge feedback in another language, please call the Translating and Interpreting Service (TIS) on 131 450. If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service. For more information, visit: www.relayservice.gov.au